Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns after 7 days will be subject to a handling fee of 15% and client will remain responsible for for shipping.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at aqualifeshop28@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If item is found to be in working condition, the client will be liable for ALL shipping fees. If items is faulty, a full refund or replacement will commence and shipping will be covered by Aqua Life Shop

For warranty claims items will be picked up from client and sent directly to the suppliers. If item is found to be in working condition, the client will be liable for ALL shipping fees. If items is faulty, a replacement unit will be sent to client. Client will just be responsible for shipping back to the suppliers.

We don’t accept any returns on any hardware or any products that are not to the buyers liking after 7 days of purchase.

You can always contact us for any return question at aqualifeshop28@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at aqualifeshop28@gmail.com.